https://helpforum.sky.com/t5/Sky-Stream/Discussion-topic-Stuck-on-turn-on-voice-guidance/m-p/5288829#M76485 <P><SPAN>I am stuck on turn on/off voice guidance in setting up Sky Stream on my Samsung TV. &nbsp;Not able to press yes/no option at the page. How can I get this resolved? I have plugged in the HDMI cable and power cable, the Sky logo loads and goes straight to the page on voice guidance but I cannot do anything on either the Sky Stream remote or my TV remote to go any further or do anything else.</SPAN></P> Tue, 02 Jun 2026 12:34:51 GMT GMillan 2026-06-02T12:34:51Z https://helpforum.sky.com/t5/Sky-Stream/Discussion-topic-Stuck-on-turn-on-voice-guidance/m-p/5288829#M76485 <P><SPAN>I am stuck on turn on/off voice guidance in setting up Sky Stream on my Samsung TV. &nbsp;Not able to press yes/no option at the page. How can I get this resolved? I have plugged in the HDMI cable and power cable, the Sky logo loads and goes straight to the page on voice guidance but I cannot do anything on either the Sky Stream remote or my TV remote to go any further or do anything else.</SPAN></P> Tue, 02 Jun 2026 12:34:51 GMT https://helpforum.sky.com/t5/Sky-Stream/Discussion-topic-Stuck-on-turn-on-voice-guidance/m-p/5288829#M76485 GMillan 2026-06-02T12:34:51Z https://helpforum.sky.com/t5/Sky-Stream/Discussion-topic-Stuck-on-turn-on-voice-guidance/m-p/5288832#M76490 <P>Sorry, this can be closed! I found the solution and it was very silly... there was still some paper in the remote blocking the batteries and so once I removed that it started working <span class="lia-unicode-emoji" title=":grinning_face_with_smiling_eyes:">😄</span>&nbsp;</P> Tue, 02 Jun 2026 12:41:31 GMT https://helpforum.sky.com/t5/Sky-Stream/Discussion-topic-Stuck-on-turn-on-voice-guidance/m-p/5288832#M76490 GMillan 2026-06-02T12:41:31Z