topic Re: Additional puck won’t connect in Sky Stream

Additional puck won’t connect

MrsLock1 — Mon, 01 Jun 2026 21:03:24 GMT

I ordered an additional puck to put in a different room (already have multi room or whatever

the equivalent is now called as have 2 pucks already and this is the 3rd) puck was delivered today. Attempted set up and it will join the wifi with no issues but will not connect to the sky account. Wondering if it's a faulty puck? Anyone had this issue before? Any recommendations would be greatly appreciated

Re: Additional puck won’t connect

Tommy2 — Tue, 02 Jun 2026 09:20:39 GMT

have you bought a new one or secondhand puck ? as I bought one from ebay and it needed to be factory reset. You should just be able to scan the qr code and then it will link with your account.

Re: Additional puck won’t connect

N_chill — Tue, 02 Jun 2026 11:09:03 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141