topic Re: Remote setup and apps reset everytime in Sky Stream

Remote setup and apps reset everytime

Emmalsw — Sun, 31 May 2026 09:15:34 GMT

I have two Sky Stream boxes. Often the second box doesn't remember programme progress from the first and apps are logged out and passwords have to be re-entered. Using the microphone option with the remote also has to be re-set-up almost every time I use it.

Re: Remote setup and apps reset everytime

lettice — Sun, 31 May 2026 09:59:33 GMT

Have you tried doing a settings restart of your Sky Stream puck.

We have found it helps to do this about once a week on a puck, to clear any local cache or niggles.

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

Different ways to get to the settings menu;
Hit the . . . button on your remote and select settings, use voice saying 'settings' or scroll down to the settings menu on the home menu.

Re: Remote setup and apps reset everytime

Emmalsw — Sun, 31 May 2026 10:21:34 GMT

I have done that but not that often, surely it shouldn't need to be done that frequently to function properly?

Re: Remote setup and apps reset everytime

lettice — Sun, 31 May 2026 13:05:10 GMT

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Re: Remote setup and apps reset everytime

_Claire — Mon, 01 Jun 2026 10:07:50 GMT

Thanks for escalating this. We’ve sent @Emmalsw an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.