topic Re: Sky puk set on red in Sky Stream

Sky puk set on red

John838 — Sat, 30 May 2026 16:18:16 GMT

We followed instructions to do a total reset on the puk. White sky comes up on screen says connecting/ downloading the remote set up press and hold 7 & 9 together nothing happens

Re: Sky puk set on red

peter-marlow+1966 — Sat, 30 May 2026 20:03:52 GMT

Welcome to the forum

When you say you did a reset, did you do a factory reset, if so this can course more problems, and should only be done when adviced to do so by a sky advicer, you may need to call sky and talk to them about this problem

Re: Sky puk set on red

lettice — Sat, 30 May 2026 20:27:32 GMT

@John838 wrote:

We followed instructions to do a total reset on the puk. White sky comes up on screen says connecting/ downloading the remote set up press and hold 7 & 9 together nothing happens

Not sure what you have tried, but if not already try doing the recovery procedure exactly as described on step 4 in this Sky help article;

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-strea...

As mentioned above, it's not advisable to do a factory reset. This should really only be done when Sky have advised themselves or doing so on a call with Sky. It can cause some account issues that only Sky can sort out for you.