topic Sky multi home in Sky Stream

Sky multi home

Ragnar71 — Fri, 29 May 2026 21:04:21 GMT

I ordered sky multi home over the phone I was told I would get extra pucks sent in post but had nothing , was I scammed as it sure feels like it ?

Re: Sky multi home

Nigelb1972 — Fri, 29 May 2026 21:23:34 GMT

Did they order and did you pay for additional puck?

Re: Sky multi home

TimmyBGood — Sat, 30 May 2026 07:41:26 GMT

@Ragnar71

The Whole Home subscription supplement enables additional pucks to be used. No additional physical hardware is added to the account by default: each puck has an up-front fee.

Re: Sky multi home

Angel_Aka — Sat, 30 May 2026 07:55:51 GMT

@Ragnar71 wrote:
I ordered sky multi home over the phone I was told I would get extra pucks sent in post but had nothing , was I scammed as it sure feels like it ?

Did you call Sky to order Whole Home or did someone call you, claiming to be from Sky?

Re: Sky multi home

Ragnar71 — Sat, 30 May 2026 09:14:37 GMT

I rang them and the guy on phone said I get a extra puck sent and he said yes , they added my package but I've not had anything

Re: Sky multi home

TimmyBGood — Sat, 30 May 2026 13:10:08 GMT

@Ragnar71 wrote:

I rang them and the guy on phone said I get a extra puck sent

Sky can choose to discount the first additional puck to a zero fee once While Home has been added, but that's not necessarily guaranteed.

Some Glass/Stream users have Whole Home to be able to use Sky Go on an Apple TV box or games console, and don't want a puck.