topic Re: Sky stream puck won’t download new software. in Sky Stream

Sky stream puck won’t download new software.

Hannahlj14 — Fri, 29 May 2026 16:00:03 GMT

The puck won't download the new software. Keeps going to remote setup then the reboot screen. I have tried everything on the help section. How do I get a replacement puck ? Has anyone else had this problem?

Re: Sky stream puck won’t download new software.

lettice — Fri, 29 May 2026 17:02:59 GMT

Have you tried the recovery procedure as follows;

Press and hold the Standby button on the bottom of the Sky Stream puck

Keeping your finger on the button, switch the power back on at the mains plug and wait until you see the LED lights flash different colours, then remove your finger

Re: Sky stream puck won’t download new software.

Rob394 — Sat, 30 May 2026 00:07:45 GMT

Mine was like that last weekend. Just an endless cycle no matter what you do. Although I'd followed all the instructions on that help page the qr code points to nothing changed. I eventually rang and had a lovely cs rep who ran diagnostics etc and arranged for my puck to be swapped out. It arrived the next morning.

@lettice same result as above no matter what I did.

Re: Sky stream puck won’t download new software.

DG012 — Sun, 31 May 2026 13:01:14 GMT

I have the same issue and stuck in a loop. Going to try resetting using ethernet cable. If that doesn't work then will be looking to go back to Virginia.