https://helpforum.sky.com/t5/Sky-Stream/Unable-to-connect-sky-stream-Puck/m-p/5285785#M76242 <P>Good afternoon <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4694531">@Wallerbyboxer</a></SPAN> <span class="lia-unicode-emoji" title=":waving_hand:">👋</span>I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Fri, 29 May 2026 13:14:05 GMT LJB-C 2026-05-29T13:14:05Z https://helpforum.sky.com/t5/Sky-Stream/Unable-to-connect-sky-stream-Puck/m-p/5285360#M76209 <P>After a software update on my puck it seems to of lost its mind ! I go through the set up process but when I scan the QR code I get this message "this page is restricted" . I think it is something to do with the id and account not linked ? I have had a sky web page say the CCA needs to be signed ? Cannot find the email containing a CCA and would be 18months or more back any how . Driving me mad as the other 3 PUCS updated no probs . Any help greatly appreciated chaos !&nbsp;</P> Thu, 28 May 2026 20:50:01 GMT https://helpforum.sky.com/t5/Sky-Stream/Unable-to-connect-sky-stream-Puck/m-p/5285360#M76209 Wallerbyboxer 2026-05-28T20:50:01Z https://helpforum.sky.com/t5/Sky-Stream/Unable-to-connect-sky-stream-Puck/m-p/5285785#M76242 <P>Good afternoon <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4694531">@Wallerbyboxer</a></SPAN> <span class="lia-unicode-emoji" title=":waving_hand:">👋</span>I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Fri, 29 May 2026 13:14:05 GMT https://helpforum.sky.com/t5/Sky-Stream/Unable-to-connect-sky-stream-Puck/m-p/5285785#M76242 LJB-C 2026-05-29T13:14:05Z