topic Re: Puck fails to boot in Sky Stream

Puck fails to boot

Gordon461 — Wed, 27 May 2026 18:51:32 GMT

Hello all,

I'm having issues with one of my Pucks (I have two). Most days (six out of seven) it won't start up using the remote, I have to switch the power supply off then on. One up and running it is fine for the rest of the time. My other puck is the opposite - it almost always comes on quickly with the Home button on the remote.

It's connected by ethernet, wifi turned off, also I have it set to never shut down. I have tried changing the power supply with my other puck without success. It's been like this for many months now, so not a temporary issue.

Sky OS 1.3, Build version QS037.045.02P

Can anyone help with this please? Or Maybe a Sky representative?

Many thanks, Gordon.

Re: Puck fails to boot

Hunter2660 — Wed, 27 May 2026 20:52:23 GMT

I know you've changed the power supply, but have you actually swapped pucks? If the iffy puck continues to play up it will at least confirm it's the puck and not the location.

Re: Puck fails to boot

Gordon461 — Thu, 28 May 2026 07:46:25 GMT

Thanks for your suggestion.

Both pucks are connected by Ethernet and work well once booted up, so I can't think why it would be the location - but it's easy to swap them so I'll give it a try 🤞

Re: Puck fails to boot

Hunter2660 — Thu, 28 May 2026 12:46:35 GMT

I know it's pretty unlikely, but at least it rules out the possibility and helps if you need to contact Sky for a replacement.