topic Re: Sky Puck....volume intermittently turns off... in Sky Stream

Sky Puck....volume intermittently turns off...

Wenla — Wed, 27 May 2026 20:29:15 GMT

I have a sky puck, I've bought new cables, rebooted, reset, unplugged, changed HDMI, reset TV back to factory settings, changed batteries.. changed sound to auto, then Digital and all the others..but still intermittently the sound goes off....only way to get the sound back is to either click on settings with remote and it instantly returns (dont actually go into settings just click on it) or unplug WiFi or unplug puck or turn everything off and on again....absolutely nuisance....any ideas?

Re: Sky Puck....volume intermittently turns off...

Brill+Gill — Thu, 28 May 2026 09:38:21 GMT

Hi @Wenla, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141