https://helpforum.sky.com/t5/Sky-Stream/Tv-not-connecting-to-internet/m-p/5284580#M76161 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4427405">@Sophia25</a>&nbsp; When I have had that issue in the past I find the following gets it connected to the internet again:</P><P>&nbsp;</P><P>Put your puck into Standby and then unplug both your puck and router.<SPAN class="">&nbsp; </SPAN>Leave for a couple of minutes and then plug your router back in and wait for it to finish rebooting.<SPAN class="">&nbsp; </SPAN>Once it has rebooted plug your glass TV back in and when that has also rebooted it should have reconnected to the internet</P><P>&nbsp;</P><P>If that doesn't resolve the issue then have a look at the following link to see if it helps:</P><P><SPAN><A href="https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm" target="_blank" rel="noopener">https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm</A></SPAN></P><P>&nbsp;</P> Wed, 27 May 2026 22:47:41 GMT Fothergill1 2026-05-27T22:47:41Z https://helpforum.sky.com/t5/Sky-Stream/Tv-not-connecting-to-internet/m-p/5284313#M76150 <P>There is connection in the house however tv not connecting&nbsp;</P> Wed, 27 May 2026 18:58:17 GMT https://helpforum.sky.com/t5/Sky-Stream/Tv-not-connecting-to-internet/m-p/5284313#M76150 Sophia25 2026-05-27T18:58:17Z https://helpforum.sky.com/t5/Sky-Stream/Tv-not-connecting-to-internet/m-p/5284580#M76161 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4427405">@Sophia25</a>&nbsp; When I have had that issue in the past I find the following gets it connected to the internet again:</P><P>&nbsp;</P><P>Put your puck into Standby and then unplug both your puck and router.<SPAN class="">&nbsp; </SPAN>Leave for a couple of minutes and then plug your router back in and wait for it to finish rebooting.<SPAN class="">&nbsp; </SPAN>Once it has rebooted plug your glass TV back in and when that has also rebooted it should have reconnected to the internet</P><P>&nbsp;</P><P>If that doesn't resolve the issue then have a look at the following link to see if it helps:</P><P><SPAN><A href="https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm" target="_blank" rel="noopener">https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm</A></SPAN></P><P>&nbsp;</P> Wed, 27 May 2026 22:47:41 GMT https://helpforum.sky.com/t5/Sky-Stream/Tv-not-connecting-to-internet/m-p/5284580#M76161 Fothergill1 2026-05-27T22:47:41Z