https://helpforum.sky.com/t5/Sky-Stream/How-do-I-get-a-replacement-or-a-repair-for-a-puck/m-p/5283303#M76095 <P>My puck will load the home screen but will not play anything? I have done every recommended update and restart and reboot. Nothing makes it work.</P><P>&nbsp;</P> Tue, 26 May 2026 17:41:09 GMT CAA1 2026-05-26T17:41:09Z https://helpforum.sky.com/t5/Sky-Stream/How-do-I-get-a-replacement-or-a-repair-for-a-puck/m-p/5283303#M76095 <P>My puck will load the home screen but will not play anything? I have done every recommended update and restart and reboot. Nothing makes it work.</P><P>&nbsp;</P> Tue, 26 May 2026 17:41:09 GMT https://helpforum.sky.com/t5/Sky-Stream/How-do-I-get-a-replacement-or-a-repair-for-a-puck/m-p/5283303#M76095 CAA1 2026-05-26T17:41:09Z https://helpforum.sky.com/t5/Sky-Stream/How-do-I-get-a-replacement-or-a-repair-for-a-puck/m-p/5283313#M76097 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4692407">@CAA1</a>&nbsp; If you would like we can ask the community messaging team to help you via chat.</P> Tue, 26 May 2026 17:50:53 GMT https://helpforum.sky.com/t5/Sky-Stream/How-do-I-get-a-replacement-or-a-repair-for-a-puck/m-p/5283313#M76097 GD1 2026-05-26T17:50:53Z