topic Re: Why have you merged my post in Sky Stream

Why have you merged my post

purpleparrotuk — Fri, 22 May 2026 13:38:28 GMT

Why have you merged my last thread with my older post? I was asking for people to test their pucks for me and no one will see it now. ☹️

Can you please put it back so people can see it?

Re: Why have you merged my post

Mark39 — Fri, 22 May 2026 13:42:08 GMT

@purpleparrotuk feel free to contact one of the moderators if you believe your post shouldn't have been merged.

Re: Why have you merged my post

purpleparrotuk — Fri, 22 May 2026 13:47:18 GMT

@Mark39 @How do I do that please?

Re: Why have you merged my post

Mark39 — Fri, 22 May 2026 14:04:02 GMT

@purpleparrotuk use the 'report post' link on the post you believe shouldn't have been merged.

Re: Why have you merged my post

Morrow — Fri, 22 May 2026 14:44:47 GMT

This is all part of Sky's strategy of suppression of complaints about their products. I am having ongoing problems with a puck which keeps disconnecting from our WiFi. They shunted us off to some other discussion with a Sky agent who is refusing to engage properly with our complaint.

Re: Why have you merged my post

purpleparrotuk — Fri, 22 May 2026 14:46:13 GMT

@Morrow @That's exactly what is happening with me. I've been on a chat for 3 days and they keep asking the same questions.

Re: Why have you merged my post

MarkGoldsmith — Fri, 22 May 2026 14:52:52 GMT

@purpleparrotuk wrote:
@Morrow @That's exactly what is happening with me. I've been on a chat for 3 days and they keep asking the same questions.

Thats strange if you keep getting asked the same question. I would have thought they should have a set list of things that they need you to try ( or to ask you) and they would just go through the troubleshooting steps, one by one.

Re: Why have you merged my post

purpleparrotuk — Fri, 22 May 2026 14:55:32 GMT

@MarkGoldsmith Troubleshooting like making sure the volume is up on your tv and rebooting that puck, which I've done many times. That won't help if the puck is not sending an Atmos signal only DD+.

Re: Why have you merged my post

MarkGoldsmith — Fri, 22 May 2026 15:00:11 GMT

@purpleparrotuk wrote:
@MarkGoldsmith Troubleshooting like making sure the volume is up on your tv and rebooting that puck, which I've done many times. That won't help if the puck is not sending an Atmos signal only DD+.

I get that, but don't forget most customer service staff are only allowed to follow set scripts/processes as they won't necessarily have the correct in-depth product or technical knowledge. ( and these are the only staff who tend to be customer facing).

Usually, once you have completed the troubleshooting steps along with an advisor, and nothing has worked, I would typically expect the final step to be to send a replacement puck to see if that fixes the issue.