topic Re: Sky Puck Pin issues in Sky Stream

Sky Puck Pin issues

IB18 — Thu, 21 May 2026 20:26:54 GMT

I have seen this issue a number of times in the forum, with no definitive process to address the issue - there are outstanding tickets unresolved, while others have said they resolved it, without listing the programmatic steps.

I am trying to activate a second Sky puck on Sky Stream - after syncing the remote, I have stalled at the PIN Settings screen - despite entering the (newly created PIN, which I changed last night to try resolve the issue), the screen is asking for my PIN, and not progressing, stating it may be the last 4 digits of my phone number, or cc, and none of these work (I know my PIN).

I cannot progress, which is incredibly frustrating - can someone list out the steps users should follow to rectify this issue, as I will not be the last person asking this question.

Thanks in advance.

Re: Sky Puck Pin issues

lettice — Fri, 22 May 2026 06:04:51 GMT

There can be a number of reasons for the pin not working/activating.

All we can point to for help is as laid out in the Sky Help here;

https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-sky-stream-puck/articles/your-sky-glass-pin

If none of those work, it's a call to Sky or if you prefer we can escalate to the Sky community escalation team on here;

Re: Sky Puck Pin issues

IB18 — Fri, 22 May 2026 09:04:36 GMT

It would be great to escalate to the team if possible - can I action that, or does someone else need to?

Re: Sky Puck Pin issues

lettice — Fri, 22 May 2026 09:23:50 GMT

@IB18

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Re: Sky Puck Pin issues

AceRimmer — Fri, 22 May 2026 09:35:09 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.