https://helpforum.sky.com/t5/Sky-Stream/Dianey-plus-frustration/m-p/5278068#M75648 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4686893">@Lozraine</a></SPAN>, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.</P> <P>Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.</P> <P>&nbsp;</P> <P>Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A></P> <P>&nbsp;</P> Tue, 19 May 2026 11:10:05 GMT -Heather- 2026-05-19T11:10:05Z https://helpforum.sky.com/t5/Sky-Stream/Dianey-plus-frustration/m-p/5277813#M75624 <P>Unable to login into dianey plus when I follow the steps all I get is the attached picture it was working before</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_20260518_214020_Samsung Browser.jpg" style="width: 1080px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/117890i6D75C97BAADC9330/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_20260518_214020_Samsung Browser.jpg" alt="Screenshot_20260518_214020_Samsung Browser.jpg" /></span></P><P> </P> Mon, 18 May 2026 20:41:49 GMT https://helpforum.sky.com/t5/Sky-Stream/Dianey-plus-frustration/m-p/5277813#M75624 Lozraine 2026-05-18T20:41:49Z https://helpforum.sky.com/t5/Sky-Stream/Dianey-plus-frustration/m-p/5278068#M75648 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4686893">@Lozraine</a></SPAN>, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.</P> <P>Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.</P> <P>&nbsp;</P> <P>Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A></P> <P>&nbsp;</P> Tue, 19 May 2026 11:10:05 GMT https://helpforum.sky.com/t5/Sky-Stream/Dianey-plus-frustration/m-p/5278068#M75648 -Heather- 2026-05-19T11:10:05Z