https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-connection-freezes-during-live-football-games/m-p/5276579#M75530 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4685349">@TonyF001</a>&nbsp;</P><P>&nbsp;</P><P>Try swapping the the offending puck with another working one. If the previously working puck starts to play up, it would demonstrate there is an interference issue with the WiFi etc in the area it is located.</P><P>&nbsp;</P><P>If the offending puck is still not working correctly after being swapped it could point to a hardware issue and you should ask sky to replace it.</P><P>&nbsp;</P><P>MikeAlanR</P> Sat, 16 May 2026 16:56:31 GMT mikealanr 2026-05-16T16:56:31Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-connection-freezes-during-live-football-games/m-p/5276530#M75529 I have Sky Glass and 3 picks for other rooms. On only one of the pucks, the network freezes during live football. I have to reboot it everytime. Ive reset it, connected it again etc. Any advice? Sat, 16 May 2026 16:00:31 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-connection-freezes-during-live-football-games/m-p/5276530#M75529 TonyF001 2026-05-16T16:00:31Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-connection-freezes-during-live-football-games/m-p/5276579#M75530 <P>Hi <a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4685349">@TonyF001</a>&nbsp;</P><P>&nbsp;</P><P>Try swapping the the offending puck with another working one. If the previously working puck starts to play up, it would demonstrate there is an interference issue with the WiFi etc in the area it is located.</P><P>&nbsp;</P><P>If the offending puck is still not working correctly after being swapped it could point to a hardware issue and you should ask sky to replace it.</P><P>&nbsp;</P><P>MikeAlanR</P> Sat, 16 May 2026 16:56:31 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-connection-freezes-during-live-football-games/m-p/5276579#M75530 mikealanr 2026-05-16T16:56:31Z