Puck not turning on/not streaming

HollyModley — Wed, 13 May 2026 19:53:03 GMT

Hello

My sky stream puck isn't turning on and I'm sat with a black screen, we've checked the wifi and ran broadband checkers and it's all fine.

Re: Puck not turning on/not streaming

lettice — Thu, 14 May 2026 03:21:50 GMT

This does sound like your Sky Stream puck is stuck in a standby state,

Have a read of this help article, namely performing the recovery procedure on step 4;