topic Re: Sky stream problem. in Sky Stream

Sky stream problem.

J+cave — Wed, 13 May 2026 14:53:11 GMT

I have a sky streaming puck and it randomly stops streaming and also the picture and sound are frequently out of sync. Do I need a new puck?

Re: Sky stream problem.

MarkGoldsmith — Wed, 13 May 2026 18:10:56 GMT

@J+cave wrote:
I have a sky streaming puck and it randomly stops streaming and also the picture and sound are frequently out of sync. Do I need a new puck?

Its possibly the strength of the internet connection it is getting. How do you have it connected via Wifi or ethernet cable? The next time it stops playing shows go to Netflix on the puck, then Get Help and Check My Network and it will run a diagnostic and tell you what download speed the puck is getting at that time.

Re: Sky stream problem.

J+cave — Wed, 13 May 2026 19:44:42 GMT

Speed is 940 and using ethernet. I have checked with my Eero Even WiFi speed is 700+. I will follow your instruction and see if it helps when I return home.

Thank you for your time.