Sky Stream remote Pairing Issue

LCM26 — Tue, 12 May 2026 21:03:44 GMT

Hi,

I’ve been experiencing a few issues with my Sky Stream remote. It seems to randomly disconnect from the Sky Stream puck. When this happens, I’m able to turn the TV on, but I can’t power on the Sky Stream puck using the remote—I have to press the button on the front of the puck instead.

The puck is positioned behind the TV, so once it’s on, I can’t change channels unless the remote has a direct line of sight to the infrared sensor. As soon as that line of sight is lost, the remote stops working again.

To fix it, I have to unpair and then re-pair the remote each time by powering off the puck as reset from remote doesn't work. Sometimes this works for a couple of weeks, sometimes up to a month, but I’ve had to repeat this process around five times now and it’s becoming quite frustrating.

The pucks are around 6 months old.

Any help would be greatly appreciated.

Re: Sky Stream remote Pairing Issue

-Heather- — Wed, 13 May 2026 09:05:26 GMT

Hi @LCM26, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: Sky Stream remote Pairing Issue in Sky Stream

Sky Stream remote Pairing Issue

Re: Sky Stream remote Pairing Issue