topic Sky remote in Sky Stream

Sky remote

SPM1 — Sun, 10 May 2026 19:41:11 GMT

Hi all,

sky remote volume isn't working and sometimes the cursers aren't either. (It's stream so a puck and tried the pressing of buttons 1&3/7&9 and also tried removing batteries etc but still nothing any e got any ideas please ?

Re: Sky remote

Annoyed12345671 — Mon, 11 May 2026 07:41:09 GMT

I have the same problem, I have two other pucks in the house that work perfectly but one won't work and like you have tried the standard take batteries out, press 1-3, 7-9 etc etc hard wired to cat6 but will not work! Can not get through to sky for love or money....

Re: Sky remote

Angel_Aka — Mon, 11 May 2026 08:26:27 GMT

@Annoyed12345671

Follow the troubleshooting here. At the end of it, if nothing has helped, there's a link to order a replacement remote from Sky.

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-remote/articles/remote-control-help-sky-glass?irct=help-service-checker-remote-control-help-sky-glass