topic Re: Keeps freezing in Sky Stream

Keeps freezing

PH40 — Sun, 10 May 2026 08:13:08 GMT

Had the sky only a few days, if I change channel it crashes and loses connection with the remote. If I try logging into Netflix or any other app it crashes out and can't do anything

Re: Keeps freezing

GD1 — Sun, 10 May 2026 08:15:45 GMT

@PH40 Sky nGo, where you have posted does not have a remote as it is a pc/mobile app.

What systems are you actually referring to?

Re: Keeps freezing

PH40 — Sun, 10 May 2026 08:56:18 GMT

New to all this it's my sky at home... sky puck won't work. It's now at the point if I try to navigate it crashes straightaway

Re: Keeps freezing

lettice — Sun, 10 May 2026 09:10:13 GMT

@PH40

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Re: Keeps freezing

PH40 — Sun, 10 May 2026 09:13:30 GMT

Thank you

Re: Keeps freezing

Jason- — Sun, 10 May 2026 09:17:16 GMT

Good Morning @lettice, thanks for making us aware of @PH40's post. We'll reach out with an invite to discuss this privately and help get to the bottom of this issue 👍🏻

Thanks, Jason-

Re: Keeps freezing

AmdySands — Sun, 10 May 2026 12:26:25 GMT

Give all your pucks/Glass a static IP address from your router.

This will stop these issues.....

I had the same.

Re: Keeps freezing

PH40 — Sun, 10 May 2026 12:34:20 GMT

Thank you