topic Re: Sky Streaming blacking out in Sky Stream

Sky Streaming blacking out

BJ007 — Wed, 06 May 2026 21:07:12 GMT

Sky streaming keeps blacking out and occasionally freezing, I have carried out a factory reset and changed the HDMI cable. This didn't work I have installed a new puck and it is still doing the same, could it be the router or even the broadband itself?

Re: Sky Streaming blacking out

Sky_Gee — Thu, 07 May 2026 11:28:53 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Sky Streaming blacking out

BJ007 — Sun, 10 May 2026 06:04:33 GMT

Since removing the UHD, this has stopped happening, I now need to have that removed from my account so that I don't have to pay for it anymore.

Re: Sky Streaming blacking out

lettice — Sun, 10 May 2026 07:02:10 GMT

@BJ007 wrote:

Since removing the UHD, this has stopped happening, I now need to have that removed from my account so that I don't have to pay for it anymore.

Go into your MySky account online or in the MySky app.

Under Your products, click on UHD & Dolby Atmos and remove the pack there.

Re: Sky Streaming blacking out

BJ007 — Sun, 10 May 2026 08:29:23 GMT

Thank you