https://helpforum.sky.com/t5/Sky-Stream/Blank-screeb-but-menu/m-p/5271638#M75163 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4679609">@GabyL92</a>&nbsp; &nbsp;It is possible it is down to your setup. &nbsp;Firstly check your internet speed, you can do this by going to Netflix and in their settings there is a speed test, you need a minimum of 25 mpbs, or ideally over 35 mpbs especially if you watch in UHD. &nbsp;Secondly adjust your puck position. &nbsp;Ensure it is not sat on anything other than the shelf and nothing is touching it for about 6 inches all around. &nbsp;See if that sorts it. &nbsp;</P> Sat, 09 May 2026 15:06:36 GMT Stephen+Mourton 2026-05-09T15:06:36Z https://helpforum.sky.com/t5/Sky-Stream/Blank-screeb-but-menu/m-p/5271272#M75149 <P>When I try load any channel or app I can hear it but I get a black screen but I can see the menu, channel guide etc.</P><P>&nbsp;</P><P>I have tried resetting, even gone as far as factory resetting the puck.&nbsp; Anyone got any ideas?</P> Sat, 09 May 2026 05:25:34 GMT https://helpforum.sky.com/t5/Sky-Stream/Blank-screeb-but-menu/m-p/5271272#M75149 GabyL92 2026-05-09T05:25:34Z https://helpforum.sky.com/t5/Sky-Stream/Blank-screeb-but-menu/m-p/5271638#M75163 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4679609">@GabyL92</a>&nbsp; &nbsp;It is possible it is down to your setup. &nbsp;Firstly check your internet speed, you can do this by going to Netflix and in their settings there is a speed test, you need a minimum of 25 mpbs, or ideally over 35 mpbs especially if you watch in UHD. &nbsp;Secondly adjust your puck position. &nbsp;Ensure it is not sat on anything other than the shelf and nothing is touching it for about 6 inches all around. &nbsp;See if that sorts it. &nbsp;</P> Sat, 09 May 2026 15:06:36 GMT https://helpforum.sky.com/t5/Sky-Stream/Blank-screeb-but-menu/m-p/5271638#M75163 Stephen+Mourton 2026-05-09T15:06:36Z