topic Re: Sky Stream Black Screen in Sky Stream

Sky Stream Black Screen

Skylife — Mon, 04 May 2026 12:19:30 GMT

Hello

I can't seem to view any Sky channels or content using my Sky Stream - all I see is a blank black screen.

I've tried restarting using the options under settings.

As this didn't work, I tried switching everything off (TV, Sky Internet, Sky stream box etc.) for approx 20 minutes.
Then switched everything back on but still no change.

Has anyone else experienced this and please can you share how this was resolved?

Thank you

Re: Sky Stream Black Screen

lettice — Mon, 04 May 2026 13:24:26 GMT

Try doing the recovery procedure, it sounds like your puck is stuck in a standby state.

Have a read of this Sky help article, namely performing the recovery procedure on step 4;

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-strea...

Re: Sky Stream Black Screen

Skylife — Sat, 09 May 2026 08:41:44 GMT

Thank you - I eventually called Sky and I think your suspicion was right (they asked for the serial number & post what they did at their end, then it worked post another reboot!