topic Re: Sky stream not connecting to Hub/router issue in Sky Stream

Sky stream not connecting to Hub/router issue

MeMeuop — Wed, 06 May 2026 18:40:13 GMT

So after the ongoing issues of actually receiving my Sky Hub it's finally here and set up.

Now - another issue has occurred. At least twice a day now the sky stream box is losing connection to the internet. On the settings it's saying connected to the hub but not connecting to the router.

At the moment I have to unplug the stream box, reset the router. Leave for a few mins then plug the stream box and SOMETIMES this works.

I never had this issue before with my old BT hub. So now wondering if it's an issue with the router?

Shouldn't have to reset the router and steam box multiple times a day!

Re: Sky stream not connecting to Hub/router issue

Sky_Gee — Thu, 07 May 2026 11:17:09 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Sky stream not connecting to Hub/router issue

AmdySands — Sun, 10 May 2026 12:38:07 GMT

Set static IP address for each puck/Glass.

This will stop this

I had the same issue until I did this