topic Pixelated picture on sky stream in Sky Stream

Pixelated picture on sky stream

CJA26 — Thu, 07 May 2026 06:05:15 GMT

I've had my Sky puck for about 3 weeks, first 2 weeks it was fine then one night a horizontal line appeared on the picture & the bottom part of the screen is pixelated. It stayed like that for about 4 days even after several hours of troubleshooting. It randomly started working again for a day & half then back to the same pixelated picture. I spoke to Sky & the suggested a internet cable from the puck to broadband hub, I've done this & it's still not helped. Anyone got any ideas how to fix this issue please?

Re: Pixelated picture on sky stream

TimmyBGood — Thu, 07 May 2026 08:11:34 GMT

@CJA26 wrote:

horizontal line appeared on the picture & the bottom part of the screen is pixelated

Insist on a hardware swap: if only part of the screen is distorted it's not a bandwidth issue.

Re: Pixelated picture on sky stream

Me134 — Thu, 07 May 2026 08:28:30 GMT

@CJA26 wrote:
I've had my Sky puck for about 3 weeks, first 2 weeks it was fine then one night a horizontal line appeared on the picture & the bottom part of the screen is pixelated. It stayed like that for about 4 days even after several hours of troubleshooting. It randomly started working again for a day & half then back to the same pixelated picture. I spoke to Sky & the suggested a internet cable from the puck to broadband hub, I've done this & it's still not helped. Anyone got any ideas how to fix this issue please?

Presuming you've done all of the swapping HDMI leads, different ports, different TV or monitor screen then yes, that sounds like a goosed stream puck.

Re: Pixelated picture on sky stream

CJA26 — Fri, 08 May 2026 14:33:48 GMT

Hi, thanks for your reply. I have spoken to Sky again & they have agreed to send a new puck. Appreciate your response.

Re: Pixelated picture on sky stream

CJA26 — Fri, 08 May 2026 14:35:32 GMT

Thanks for your reply, Sky have agreed to swap the puck. Hopefully that will fix the issue 🤞🏼