topic Re: Sky stream puck keeps freezing in Sky Stream

Sky stream puck keeps freezing

Spud12968 — Sun, 12 Apr 2026 18:17:34 GMT

Hi all I have 2 sky stream pucks connected to a mesh WiFi system. The one running downstairs has no issues the one in the bedroom constantly freezes loses sound and blank screens. We have to constantly in plug and restart it. I've hard wired the network incase it was WiFi it still does the same. I have logged onto my app and it says that there is no issues.

Re: Sky stream puck keeps freezing

mikealanr — Sun, 12 Apr 2026 19:23:27 GMT

Hi @Spud12968

When you plugged it in via Ethernet did you disable WiFi in the puck settings? It will still try WiFi over ethernet unless disabled.

Also try swapping the pucks over. If you have issues with the same puck it's likely puck related and you can ask sky to replace, if the previously working puck plays up it would point to an environmental issue that needs further troubleshooting.

MikeAlanR

Re: Sky stream puck keeps freezing

Spud12968 — Sun, 12 Apr 2026 19:50:43 GMT

Hi MikeAlanR I'll try swapping them over and let you know the outcome

Re: Sky stream puck keeps freezing

Spud12968 — Mon, 13 Apr 2026 19:11:22 GMT

Swapped over but still doing the same. I'll contact sky and ask for a replacement

Re: Sky stream puck keeps freezing

Spud12968 — Wed, 06 May 2026 18:00:20 GMT

Contacted Sky , they reset my puck. It hasn't missed a beat since so fingers crossed it's sorted ✔️🤞