topic Re: Sky stream connection drop.ping Hopefully solved. in Sky Stream

Sky stream connection drop.ping Hopefully solved.

AmdySands — Tue, 05 May 2026 07:31:12 GMT

I had problems from the word go with my stream set up.

Every morning it would not connect to internet without reset.

Wired or wi-fi samee issue.

Sky services tried to blame my third party network but I knew this was not an issue. (Wi-Fi 7 TP Link Deco 500mbps).

After trying all sky recommendations, (Which did not work), I have played with settings and it seems the answer is to give all pucks/Glass a static IP from your router.

So far...........problem solved.

Re: Sky stream connection drop.ping Hopefully solved.

ItWasAllMichele — Tue, 05 May 2026 20:11:25 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141