topic Sky stream in Sky Stream

Sky stream

28Steve — Tue, 05 May 2026 15:09:50 GMT

I'm stuck on updating software.

Re: Sky stream

Angel_Aka — Tue, 05 May 2026 15:14:15 GMT

@28Steve wrote:
I'm stuck on updating software.

Pull the plug. Leave it off for a minute then power it back on and try again. It's often also worth connecting to your router with an ethernet cable until the update is complete. You can then hopefully switch to using WiFi.

Re: Sky stream

lettice — Tue, 05 May 2026 15:51:02 GMT

@28Steve wrote:

I'm stuck on updating software.

Assume this is when setting up a Sky Stream puck.

Follow the Sky help article here and do as it says on step 4;

https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/setting-up-sky-glass-updating-software