https://helpforum.sky.com/t5/Sky-Stream/Faulty-puck/m-p/5268594#M74953 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4676490">@Spud_</a>&nbsp;wrote:<BR />I have a faulty puck which is getting replaced today, they didnt make it clear if I give the driver just the faulty puck or the wires &amp; remote as well, I will be at work, so can't question the driver, thank you for your advice as getting nowhere with the helpline<HR /></BLOCKQUOTE><P>Best to give them the puck, remote and the power supply. Don't worry about the HDMI cable.&nbsp;</P><P>The newer 1B variant of the puck has a different, grey, power supply. Make sure you get replacements for whatever you hand over to the courier.&nbsp;</P> Tue, 05 May 2026 08:29:20 GMT Angel_Aka 2026-05-05T08:29:20Z https://helpforum.sky.com/t5/Sky-Stream/Faulty-puck/m-p/5268551#M74949 I have a faulty puck which is getting replaced today, they didnt make it clear if I give the driver just the faulty puck or the wires &amp; remote as well, I will be at work, so can't question the driver, thank you for your advice as getting nowhere with the helpline Tue, 05 May 2026 07:05:42 GMT https://helpforum.sky.com/t5/Sky-Stream/Faulty-puck/m-p/5268551#M74949 Spud_ 2026-05-05T07:05:42Z https://helpforum.sky.com/t5/Sky-Stream/Faulty-puck/m-p/5268594#M74953 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4676490">@Spud_</a>&nbsp;wrote:<BR />I have a faulty puck which is getting replaced today, they didnt make it clear if I give the driver just the faulty puck or the wires &amp; remote as well, I will be at work, so can't question the driver, thank you for your advice as getting nowhere with the helpline<HR /></BLOCKQUOTE><P>Best to give them the puck, remote and the power supply. Don't worry about the HDMI cable.&nbsp;</P><P>The newer 1B variant of the puck has a different, grey, power supply. Make sure you get replacements for whatever you hand over to the courier.&nbsp;</P> Tue, 05 May 2026 08:29:20 GMT https://helpforum.sky.com/t5/Sky-Stream/Faulty-puck/m-p/5268594#M74953 Angel_Aka 2026-05-05T08:29:20Z