Sky Stream & Discovery Plus fault

Pompeypirate36 — Mon, 04 May 2026 11:43:02 GMT

I have an active Sky Stream subscription which includes the free Discovery Plus service. For the first 3-4 months the Discovery Plus service worked perfectly, then all of a sudden there was no active subscription in the Discovery Plus app, depsite My Sky showing the opposite.

Over 5-6 months Discovery put a temporary enteraininemt subscription in place while they investigated the issue. This followed a lengthy call with Sky tech team to try and resolve the issue first, but wihtout success. After getting nowhere, I asked Discovery to delete the existing account from their end so that I could relink the Sky Streem account again. This worked a treat, but a month later I am back in the same boat again, and I really do not see that it is practical to keep asking Discovery to delete an account (which takes them several days to do) as a working resolution to this issue.

I have three pucks in the house, all have the same access issue at the same time.

Steps taken so far:

Refresh the apps.
Disconnect pucks from the mains for at least 2 minutes, then repower on.
Full reset of the puck to factory detault.

I am not at a loss as to what else to do. Any help would be appreciated.

Re: Sky Stream & Discovery Plus fault

LJB-C — Tue, 05 May 2026 08:23:58 GMT

Hello @Pompeypirate36 👋

I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

topic Re: Sky Stream & Discovery Plus fault in Sky Stream

Sky Stream & Discovery Plus fault

Re: Sky Stream & Discovery Plus fault