topic Sky puck malfunctioning in Sky Stream

Sky puck malfunctioning

Laura0801 — Tue, 05 May 2026 00:34:55 GMT

My Sky Puck was working perfectly and now for the last couple of weeks I'm having a couple issues.

1. The puck will oftentimes take several tries to actually switch on, despite the fact the remote is lighting up and it's within the proximity of the puck. It will similarly have difficulty 'connecting' with the puck when it's on.

2. It will often disconnect from the internet citing no internet connection despite the fact there is no issue with the internet on any other device.

these issues are happening more often as time progresses - can anyone help?

Re: Sky puck malfunctioning

Danz994 — Tue, 05 May 2026 13:28:38 GMT

Hi @Laura0801 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Sky puck malfunctioning

AmdySands — Sun, 10 May 2026 12:43:48 GMT

Set static IP for each Puck/Glass.

I had the same issues until I did this