https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-constant-picture-problems/m-p/5267236#M74856 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4675149">@Ed2toe</a>&nbsp; &nbsp;Hi. &nbsp;There are usually two common reasons for this problem. &nbsp;The first is your internet speed. &nbsp;Go to Netflix (no need to be a subscriber) and in their help settings there is an internet speed checker. &nbsp;Ideally your Mbps should be over 25 for HD, 30-35 for UHD. &nbsp;</P><P>Secondly the puck is very sensitive, so ensure it is standing on a shelf away from any objects with about 6 inches of space around it and nothing on top of it. &nbsp;<BR />These are two easy things to check and often resolve the problem.&nbsp;</P> Sun, 03 May 2026 06:18:14 GMT Stephen+Mourton 2026-05-03T06:18:14Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-constant-picture-problems/m-p/5267141#M74842 <P>I have constant picture problems since upgrading to the sky puck from Sky Q.</P><P>&nbsp;</P><P>waiting for programme to load / fizzy pictures and constant freezing spoils watching tv&nbsp;</P><P>&nbsp;</P><P>I've reset broadband router/puck numerous times but problem persists&nbsp;</P> Sat, 02 May 2026 19:58:05 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-constant-picture-problems/m-p/5267141#M74842 Ed2toe 2026-05-02T19:58:05Z https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-constant-picture-problems/m-p/5267236#M74856 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4675149">@Ed2toe</a>&nbsp; &nbsp;Hi. &nbsp;There are usually two common reasons for this problem. &nbsp;The first is your internet speed. &nbsp;Go to Netflix (no need to be a subscriber) and in their help settings there is an internet speed checker. &nbsp;Ideally your Mbps should be over 25 for HD, 30-35 for UHD. &nbsp;</P><P>Secondly the puck is very sensitive, so ensure it is standing on a shelf away from any objects with about 6 inches of space around it and nothing on top of it. &nbsp;<BR />These are two easy things to check and often resolve the problem.&nbsp;</P> Sun, 03 May 2026 06:18:14 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-puck-constant-picture-problems/m-p/5267236#M74856 Stephen+Mourton 2026-05-03T06:18:14Z