topic Unable to subscribe to Mvmnt app in Sky Stream

Unable to subscribe to Mvmnt app

FFU011 — Sat, 02 May 2026 15:39:22 GMT

I've just followed the process to subscribe to the Mvmnt app and activate the 45 day free trial.
The later stages of this process asks me to scan the QR code which appears on my screen in order to activate my subscription.

Once I've done this, my telephone screen asks me to enter my email address used to create the Mvmnt account.

Once I've done this, Mvmnt emails me a 6 digit validation code to enter (still on my phone).

Once I've entered this 6 digit code, a message appears saying subscription not found.

I've tried this three times with the same result.

I called Sky and the agent had never heard of the Mvmnt app.

Can anyone help?
Thanks

Re: Unable to subscribe to Mvmnt app

Angel_Aka — Sat, 02 May 2026 15:55:56 GMT

@FFU011

AFAIK Sky have discontinued the full use of the Mvmnt app. It was really intended to be used with the now discontinued Sky Live camera with Sky Glass. When that was killed off, so was the full use of the Mvmnt app.

You can always try contacting Mvmnt directly and see if they can help.

Re: Unable to subscribe to Mvmnt app

lettice — Sat, 02 May 2026 16:32:07 GMT

The Mvmnt app is still available on Sky Stream and Sky Glass.

It no longer though has any ties to the discontinued Sky live device, so as expectbyou want will run as a standalone app on Sky Stream and Sky Glass.

You could try contacting the Mvmnt team here for any account/billing details;

https://support.mvmnt.com/en/collections/3814347-about-mvmnt