https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-Not-loading/m-p/5266914#M74820 <P>When loading screen is black and sky in middle and nothing else&nbsp;</P> Sat, 02 May 2026 13:56:41 GMT Mattjk1 2026-05-02T13:56:41Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-Not-loading/m-p/5266914#M74820 <P>When loading screen is black and sky in middle and nothing else&nbsp;</P> Sat, 02 May 2026 13:56:41 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-Not-loading/m-p/5266914#M74820 Mattjk1 2026-05-02T13:56:41Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-Not-loading/m-p/5266925#M74821 <P>This is usually when your puck is getting stuck in a standby state.</P> <P>&nbsp;</P> <P>Have a read of this Sky help article, namely performing the recovery procedure on step 4;</P> <P><A href="https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-stream-puck/articles/power-issue-help-sky-glass-sky-stream-puck" rel="noopener noreferrer" target="_blank">https://www.sky.com/help/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-sky-strea...</A></P> <P>&nbsp;</P> Sat, 02 May 2026 14:08:44 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-Not-loading/m-p/5266925#M74821 lettice 2026-05-02T14:08:44Z