topic Re: No text on app tiles in Sky Stream

No text on app tiles

BooMom — Wed, 22 Apr 2026 12:24:55 GMT

I've been experiencing an issue on my Sky Stream home screen for about a week now. Occasionly, I loose the text on the app tiles, more paticularly the tile that's hilighted. All I have is a blue tile. When I try to click back onto 'continue watching' on the top banner, it will not open when the tile is blue. The only thing which resolves the issue is to reset the puck, but it's occurring 2 or 3 times a day now. Does anyone else have this problem, and if so is there a better way to resolve the issue? Thanks.

Re: No text on app tiles

Stephen+Mourton — Wed, 22 Apr 2026 15:12:13 GMT

@BooMom Have you tried an App refresh? If not go to Settings and select System management, then Reset and you will see App refresh, click on that, it takes a few minutes but will automatically return you to the Home Screen. Then see if that sorts it.

Re: No text on app tiles

lettice — Wed, 22 Apr 2026 16:10:00 GMT

@BooMom

A few customers I've noticed on Sky Stream and Sky Glass have being seeing similar last week or so.

Try a settings restart and see if that helps.

Re: No text on app tiles

BooMom — Wed, 22 Apr 2026 16:57:24 GMT

Thank you. I'll give it a try and let you know!

Re: No text on app tiles

robert+done — Sat, 25 Apr 2026 17:23:26 GMT

My Sky Pucks, i have 3 of them, are just the same.

Re: No text on app tiles

BooMom — Sun, 26 Apr 2026 08:32:40 GMT

Hi there

So I tried the app refresh as you suggested & it was fine for a couple of days but then the issue reoccurred on Friday & again yesterday! Thank you for your suggestion though, I appreciate your input.

Re: No text on app tiles

lettice — Sun, 26 Apr 2026 11:14:32 GMT

@BooMom wrote:

Hi there

So I tried the app refresh as you suggested & it was fine for a couple of days but then the issue reoccurred on Friday & again yesterday! Thank you for your suggestion though, I appreciate your input.

@BooMom

Would not reaaly expect an apps refresh to help at all with programme tiles within the Sky OS.

Assume you have done a Sky Stream Puck settings restart, that does do a cache cleanup for the OS.

Go to Settings>Systems Management>Resets & Updates

Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

Might also be worth doing a broadband hub/router restart keeping the Sky Stream puck in standby.

See, if that helps, for several days.

If not come back and we escalate to Sky for you.

Re: No text on app tiles

BooMom — Sun, 26 Apr 2026 15:28:07 GMT

Hi Thanks for your reply. Had blue tiles half a dozen times today & it's driving me crazy! Have reset the device as you suggested (twice!) & it's still happening.

🤬🤬🤬

Re: No text on app tiles

lettice — Sun, 26 Apr 2026 16:06:32 GMT

@BooMom

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Re: No text on app tiles

LJB-C — Sun, 26 Apr 2026 17:13:33 GMT

Thanks @lettice for escalating this. We’ve sent @BooMom an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: No text on app tiles

BooMom — Sat, 02 May 2026 13:01:20 GMT

Hi LJB-C

I responded to the online chat request regarding this issue but unfortunately when the Sky employee (Danielle) contacted me I wasn't in a position to begin what may have been a protracted discussion. We agreed I could pick up the chat today & now I can't get back onto it! Any suggestions? Thanks so much.

Re: No text on app tiles

lettice — Sat, 02 May 2026 13:11:32 GMT

@BooMom

I've started a fresh escalation for you, as the previous one would have expired.

It does that after 48 hours, as below.

Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Re: No text on app tiles

BooMom — Sat, 02 May 2026 13:50:28 GMT

Thanks lettice, I appreciate your reply. I was aware of the 48 hour window , but was assured it was fine to pick up the conversation today! 🥴 I'll look out for the email. Thanks again for your help. 🙂

Re: No text on app tiles

Jason- — Sat, 02 May 2026 15:20:17 GMT

Hey @lettice, thanks for escalating this to us again. I'll send @BooMom an invite to continue our conversation.

Thanks, Jason-

Re: No text on app tiles

BooMom — Sun, 03 May 2026 15:11:28 GMT

Hi Jason

I had a chat conversation with a Sky employee earlier today. (Heather) She was very helpful & made several suggestions to correct the issue, reassuring me that if the problem reoccurred I could recommence the conversation. However, less than an hour after terminating the chat, guess what? Yep, blue tiles, no text again. Not only that, I cannot reopen the chat despite being well within the 48 hour response time. I have photographic evidence of this problem but don't know if I can upload it to this forum. This is driving me mad! 😱😱😱😱😱