https://helpforum.sky.com/t5/Sky-Stream/sky-puck-not-working-problem/m-p/5266529#M74786 <P>I am having something similiar suddenly. Picture keeps blurring or freezing. Speed is fine as sky go is working okay.&nbsp;</P><P>&nbsp;</P><P>My sky app tells me my speed is okay</P> Fri, 01 May 2026 19:14:54 GMT Jbunnerz 2026-05-01T19:14:54Z https://helpforum.sky.com/t5/Sky-Stream/sky-puck-not-working-problem/m-p/5266518#M74785 I have an intermittent fault brief audio / visual glitches. occasionally the screen goes white . no damage has happened. puck has been rebooted. puck is wireless and direct line of sight 20cm (0.2m) from the hub. I do have to reconnect the controller to the puck to use the voice options. Fri, 01 May 2026 18:58:21 GMT https://helpforum.sky.com/t5/Sky-Stream/sky-puck-not-working-problem/m-p/5266518#M74785 PauljDavy 2026-05-01T18:58:21Z https://helpforum.sky.com/t5/Sky-Stream/sky-puck-not-working-problem/m-p/5266529#M74786 <P>I am having something similiar suddenly. Picture keeps blurring or freezing. Speed is fine as sky go is working okay.&nbsp;</P><P>&nbsp;</P><P>My sky app tells me my speed is okay</P> Fri, 01 May 2026 19:14:54 GMT https://helpforum.sky.com/t5/Sky-Stream/sky-puck-not-working-problem/m-p/5266529#M74786 Jbunnerz 2026-05-01T19:14:54Z