https://helpforum.sky.com/t5/Sky-Stream/Prepare-sky-puck-for-dpd-exchange/m-p/5266353#M74770 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4674254">@Blackpoolbloke</a>&nbsp;wrote:<BR /> <P>&nbsp;</P> <P>Do i wait for the DPD delivery and then put my old Puck in the new box?</P> <P>&nbsp;</P> <HR /></BLOCKQUOTE> <P>Yes, but they won't want to hang around if it's awkward to unplug.</P> Fri, 01 May 2026 14:53:17 GMT TimmyBGood 2026-05-01T14:53:17Z https://helpforum.sky.com/t5/Sky-Stream/Prepare-sky-puck-for-dpd-exchange/m-p/5266334#M74766 <P>Sky are sending a replacement Sky Stream Puck as the current one is faulty.</P><P>I have a message from DPD saying '<EM>Remember to have the other item ready for a speedy exchange with your driver' </EM>but no instructions from Sky on how to do this?</P><P>Do i wait for the DPD delivery and then put my old Puck in the new box?</P> Fri, 01 May 2026 14:33:40 GMT https://helpforum.sky.com/t5/Sky-Stream/Prepare-sky-puck-for-dpd-exchange/m-p/5266334#M74766 Blackpoolbloke 2026-05-01T14:33:40Z https://helpforum.sky.com/t5/Sky-Stream/Prepare-sky-puck-for-dpd-exchange/m-p/5266353#M74770 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4674254">@Blackpoolbloke</a>&nbsp;wrote:<BR /> <P>&nbsp;</P> <P>Do i wait for the DPD delivery and then put my old Puck in the new box?</P> <P>&nbsp;</P> <HR /></BLOCKQUOTE> <P>Yes, but they won't want to hang around if it's awkward to unplug.</P> Fri, 01 May 2026 14:53:17 GMT https://helpforum.sky.com/t5/Sky-Stream/Prepare-sky-puck-for-dpd-exchange/m-p/5266353#M74770 TimmyBGood 2026-05-01T14:53:17Z