https://helpforum.sky.com/t5/Sky-Stream/Stream-puck-not-working/m-p/5265967#M74744 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4673771">@lellypea75</a></SPAN>, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Fri, 01 May 2026 07:29:42 GMT Brill+Gill 2026-05-01T07:29:42Z https://helpforum.sky.com/t5/Sky-Stream/Stream-puck-not-working/m-p/5265743#M74669 <P>We joined Sky yesterday as new customer. Plugged in the puck and managed to set up 2 on demand channels last night. Tonight the puck is unresponsive. It's taken an hour to try to watch something, anything! Done all the stuff recommended.</P><P>Seriously unimpressed with this!&nbsp;</P><P>What next? Guess I'll have to contact Sky and tell them that their stuff doesn't work as promised.&nbsp;</P> Thu, 30 Apr 2026 18:59:28 GMT https://helpforum.sky.com/t5/Sky-Stream/Stream-puck-not-working/m-p/5265743#M74669 lellypea75 2026-04-30T18:59:28Z https://helpforum.sky.com/t5/Sky-Stream/Stream-puck-not-working/m-p/5265967#M74744 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4673771">@lellypea75</a></SPAN>, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.&nbsp;<BR /><BR />Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.<BR /><BR />Here's more information on how Community Messaging works - <A href="https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141" target="_blank">https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141</A><BR />&nbsp;</P> Fri, 01 May 2026 07:29:42 GMT https://helpforum.sky.com/t5/Sky-Stream/Stream-puck-not-working/m-p/5265967#M74744 Brill+Gill 2026-05-01T07:29:42Z