topic Re: Playlists Empty again... in Sky Stream

Playlists disappearing randomly

runningboygreen — Thu, 30 Apr 2026 07:34:48 GMT

Hi all. Since yesterday I have has issues with the playlists on my 2 streaming pucks. Both are randomly displaying different parts of my playlists and sometimes saying no programmes have been added.

ive tries unplugging from the wall and doing a soft reset. Any idea what else I can try other than waiting & hoping they return?

Playlists Empty again...

Wildroverandy — Wed, 29 Apr 2026 19:26:36 GMT

And all my playlists have emptied again.

This got fixed a couple of weeks ago, but it's back. Its worse now though, before I got a few of the programmes disppearing, but now the entire categories have disappeared - like no Movies and no TV sections, just the Favourites in the main playlist. They actually disappeared as I was trying to select them, and it's affected all the user profiles.

We seem to be fighting various glitches in this system all the time. Definitely needs more work before public release... oh wait, too late! 😉

Re: Playlists Empty again...

Stephen+Mourton — Thu, 30 Apr 2026 05:35:35 GMT

@Wildroverandy Yes I had a similar problem with the Playlist last night. I tried a soft reset via the Settings but that didn't work, so did the hard reset but unplugging waiting and reconnecting but still had problems, so watched the live football for about half an hour and then it was back and working, so not sure what went on!

Re: Playlists disappearing randomly

lettice — Thu, 30 Apr 2026 07:50:22 GMT

Saw the same this morning.

A restart of the Sky Stream boxes, restored them and it came back.

But going in a bit later, they were playing up again, so they are still not right this morning.

Re: Playlists disappearing randomly

runningboygreen — Thu, 30 Apr 2026 08:00:39 GMT

Thanks, glad it's not just me but sorry you're experiencing the same. I'm hoping it will be sorted soon. On other posts I've read that it could be a central server issue.

Re: Playlists disappearing randomly

Nigelb1972 — Thu, 30 Apr 2026 08:12:55 GMT

It was happening to me last night but was fine again this morning so probably a server issue.

Re: Playlists disappearing randomly

toosharp67 — Thu, 30 Apr 2026 12:11:43 GMT

Been having the exact same issue since yesterday. Tried resetting the puck but no joy. Called sky who were useless. Said I may be a temporary issue with the server and that was it. Couldn't tell me whether it actually was a server issue or not

Playlist - Shows not available

bert0477 — Thu, 30 Apr 2026 12:47:21 GMT

Anyone else having issues with the or Sky Glass Playlist.

Playlist is saying "Sorry there are currently no programmes of this type available.
I've done a TV restart/reset and it still isnt working.

Re: Playlist - Shows not available

Gra73 — Thu, 30 Apr 2026 13:02:04 GMT

Yep, having the exact same issue, been having it from last night

Re: Playlist - Shows not available

TM5 — Thu, 30 Apr 2026 14:00:43 GMT

Exactly the same for me, since last night. Hope they fix it.🤔

Re: Playlists disappearing randomly

lettice — Thu, 30 Apr 2026 14:44:46 GMT

I've reported this issue to the Superuser closed area.

I have combined posts from Sky Glass and Sky Stream into this thread.

Im still seeing it this afternoon randomly on my Sky Stream too.

Not seeing that any kind of restart helps.

I will temporarily make this the answered post.

Re: Playlists disappearing randomly

Paul-1974 — Thu, 30 Apr 2026 15:45:12 GMT

We have been having the same issue of playlists not showing and sometimes randomly missing items.

This has been happening since about 2pm yesterday. We have Sky Glass, have tried Redtarting from the settings menu, have tried refreshing apps and have also tried unplugging and waiting 20mins.

Re: Playlists Empty again...

billx — Thu, 30 Apr 2026 15:56:11 GMT

Hi, my playlist is stuck in 2025. Anything I watch does not get remembered. So I hve to hunt though all the episodes working out where I am up to.

Done everything sky said, like deleting all playlists, factory resttingt puck and re-registering it.

So fed up was I, that I paid £50 for a new puck, which does exactly the same.

Despite regular calls to sky, they say 'it is a known issue' but instead of resolving, put my subs up!

Now I'm also getting the grey screen of death. Loose the picture to grey but sound continues.

Sky tried to blame my broadband, but it is all hardwired, within a metre of the router and on sky 100mb BB.

play list has vanished

Ed1957 — Thu, 30 Apr 2026 16:09:51 GMT

my complete play list has vanished

Playlist

Gemini55 — Thu, 30 Apr 2026 16:19:27 GMT

When I press playlist it's just showing all my TV channels I have to go to manage but then I have to go through all programs to find the one I'm looking for, just went like this today what's happened

Re: play list has vanished

Cleveleysbob — Thu, 30 Apr 2026 16:20:31 GMT

Mine too from 2 x pucks & Sky Glass tv.

I believe this is a common occurrence but would like some feedback from either a Superuser or a Sky employee.

Re: play list has vanished

DonnyNigel — Thu, 30 Apr 2026 16:21:33 GMT

Mine too. Still not there after a total reboot.

Sky playlist

Keitht01 — Thu, 30 Apr 2026 16:34:23 GMT

The sky playlists on all pucks keep disappearing leaving just a manage all, tried resetting and restarting but the issue keeps happening

Re: Sky playlist

Daniel0210 — Thu, 30 Apr 2026 16:45:02 GMT

@Keitht01

I've moved your post into this ongoing thread as Sky Q doesn't have playlists.

Re: Playlists disappearing randomly

CornishLass — Thu, 30 Apr 2026 16:45:09 GMT

No playlist coming up. I have a list on Manage All but only what's recording this week