topic Re: Constant issue with puk in Sky Stream

Constant issue with puk

KLB1971 — Tue, 21 Apr 2026 19:15:04 GMT

Any one have constant issues with puk throwing you out, bit turning on, not connecting to wifi. Sound issues etc etc list goes on. Puk in other room is fine

Re: Constant issue with puk

Jason- — Wed, 22 Apr 2026 08:20:28 GMT

Good Morning @KLB1971, sorry to see you're having problems with one of your Sky Streaming Pucks. I'll send you an invite to a private chat shortly and we can help get this working better for you 👍🏻

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours. Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

Re: Constant issue with puk

billx — Thu, 30 Apr 2026 16:13:24 GMT

Hi, have you tried swapping the puks between rooms?

This will prove if it is a puck issue or local issue like interferrence, out of the control of sky.