https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-constantly-switching-off-or-dropping-out-and-freezing/m-p/5264799#M74558 <P>Sorry your right, 500mbps. I'm connected over WiFi and when I run the Netflix speed test it shows 185.08Mbps. If I connect with a network cable it drops to 89.59Mbps.</P> Wed, 29 Apr 2026 16:59:35 GMT daicast 2026-04-29T16:59:35Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-constantly-switching-off-or-dropping-out-and-freezing/m-p/5264141#M74540 <P>I've recently gone from Sky Q to Stream and my initial impression is that it's not fit for purpose. Switched off all the time, apps freeze and so far is a very poor experience. I'm on 500gb ultra fast broadband so very disappointed Sky after 15 years of great service.</P> Tue, 28 Apr 2026 19:45:19 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-constantly-switching-off-or-dropping-out-and-freezing/m-p/5264141#M74540 daicast 2026-04-28T19:45:19Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-constantly-switching-off-or-dropping-out-and-freezing/m-p/5264158#M74543 <P><SPAN>I've recently gone from Sky Q to Stream and my initial impression is that it's not fit for purpose. Switched off all the time, apps freeze and so far is a very poor experience. I'm on 500gb ultra fast broadband so very disappointed Sky after 15 years of great service.</SPAN></P> Tue, 28 Apr 2026 20:21:04 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-constantly-switching-off-or-dropping-out-and-freezing/m-p/5264158#M74543 daicast 2026-04-28T20:21:04Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-constantly-switching-off-or-dropping-out-and-freezing/m-p/5264169#M74544 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4672250">@daicast</a>&nbsp;have you reported it to Sky?</P> Tue, 28 Apr 2026 20:34:05 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-constantly-switching-off-or-dropping-out-and-freezing/m-p/5264169#M74544 Mark39 2026-04-28T20:34:05Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-constantly-switching-off-or-dropping-out-and-freezing/m-p/5264171#M74545 <P>I will but the chatbots are currently offline</P> Tue, 28 Apr 2026 20:35:22 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-constantly-switching-off-or-dropping-out-and-freezing/m-p/5264171#M74545 daicast 2026-04-28T20:35:22Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-constantly-switching-off-or-dropping-out-and-freezing/m-p/5264231#M74541 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4672250">@daicast</a>&nbsp; No one offers speeds that high, you're on 500mbps.</P> <P>&nbsp;</P> <P>If you're having such issues have you done a speed test through the netflix app on the stream puck?&nbsp;</P> <P>&nbsp;</P> <P>Is the puck connected to the hub using WiFi?</P> <P>&nbsp;</P> <P>Open netflix, go to Get Help, run connection test, what speed is being reported?</P> Tue, 28 Apr 2026 23:59:16 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-constantly-switching-off-or-dropping-out-and-freezing/m-p/5264231#M74541 GD1 2026-04-28T23:59:16Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-constantly-switching-off-or-dropping-out-and-freezing/m-p/5264799#M74558 <P>Sorry your right, 500mbps. I'm connected over WiFi and when I run the Netflix speed test it shows 185.08Mbps. If I connect with a network cable it drops to 89.59Mbps.</P> Wed, 29 Apr 2026 16:59:35 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-constantly-switching-off-or-dropping-out-and-freezing/m-p/5264799#M74558 daicast 2026-04-29T16:59:35Z https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-constantly-switching-off-or-dropping-out-and-freezing/m-p/5264801#M74559 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/9873">@GD1</a>&nbsp;213.26Mbps on WiFi 2nd attempt</P> Wed, 29 Apr 2026 17:01:10 GMT https://helpforum.sky.com/t5/Sky-Stream/Sky-stream-constantly-switching-off-or-dropping-out-and-freezing/m-p/5264801#M74559 daicast 2026-04-29T17:01:10Z