topic Sky VIP Rewards- Sky Sports free trial in Sky Stream

Sky VIP Rewards- Sky Sports free trial

Leedsman79 — Tue, 28 Apr 2026 18:15:48 GMT

Hi.
On the MySky App I have an offer of a free 4 week trial of Sky Sports. I tried to claim it but keep getting a blank screen. I have spent 40 mins on the phone tonight- they say someone will contact me in 5-7 working days?!? Any advice welcome!

Kevin

Re: Sky VIP Rewards- Sky Sports free trial

Brill+Gill — Wed, 29 Apr 2026 07:12:01 GMT

Hi @Leedsman79, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Sky VIP Rewards- Sky Sports free trial

Abs3182 — Sun, 03 May 2026 10:19:57 GMT

I'm also having issues.. an email says the offer expires 14th may, but once logged in it says it expired 28th April and just directs me to the standard package. Any support would be welcome please.

Re: Sky VIP Rewards- Sky Sports free trial

Danz994 — Sun, 03 May 2026 10:28:58 GMT

Hi @Abs3182 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Sky VIP Rewards- Sky Sports free trial

Nigel12002 — Sun, 03 May 2026 10:32:39 GMT

I have the same issue.

when I click the offer it states, nothing in my basket and then take me to the main packages page.

Can someone assist?

thanks

Nigel

Re: Sky VIP Rewards- Sky Sports free trial

Danz994 — Sun, 03 May 2026 10:39:24 GMT

Hi @Nigel12002 I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Re: Sky VIP Rewards- Sky Sports free trial

dfm2027 — Mon, 04 May 2026 18:59:00 GMT

Exactly what I get too, I've called them and been told it's not available to me!

Re: Sky VIP Rewards- Sky Sports free trial

Leedsman79 — Mon, 04 May 2026 19:12:20 GMT

I asked to speak to the Sky Rewards team. I don't even know if such a team exists! I got the runaround and told it was a Sky Q offer so I didn't qualify, but I kept my line that it shouldn't appear on my rewards page and (eventually) they gave in.

Re: Sky VIP Rewards- Sky Sports free trial

markis1974 — Fri, 15 May 2026 18:59:59 GMT

Yes, same for me.

I’m trying to claim the Sky VIP 4-week Sky Sports trial offer in the app, but it doesn’t seem to work.

The offer page loads normally and when I tap “Continue to claim”, it takes me to the basket page, but then it says:

“Looks like there’s nothing in your basket.”

I’ve tried reopening the app and signing in again, but the same thing happens every time.

Has anyone else had this issue or knows how to fix it? Not sure if it’s an eligibility problem or just a bug in the app.

Any ideas, thanks.

Re: Sky VIP Rewards- Sky Sports free trial

dfm2027 — Fri, 15 May 2026 19:10:08 GMT

I complained and they gave it to me