topic Re: Sky puck freezing & crashing in Sky Stream

Sky puck freezing & crashing

tatt2u — Tue, 28 Apr 2026 08:35:22 GMT

Hi, been with Sky for 5 days & I am starting to regret it. Channels freeze & reboot, or I have to unplug to reboot. Sky catch up just crashes, as does U. Have rebootrd every thing, speed check at 46Mbs, no equipment near it Anyone know what to do?

Re: Sky puck freezing & crashing

Angel_Aka — Tue, 28 Apr 2026 12:05:02 GMT

@tatt2u wrote:
Hi, been with Sky for 5 days & I am starting to regret it. Channels freeze & reboot, or I have to unplug to reboot. Sky catch up just crashes, as does U. Have rebootrd every thing, speed check at 46Mbs, no equipment near it Anyone know what to do?

Is the speed check done via the Netflix app on the puck? It's the only way to find out the speed actually being received by the puck. Run it from the get help menu on Netflix. 46Mbps should be OK for running SkyOS but it would need to be stable and not fluctuate much. Sky Stream pucks are reliant on as fast and stable a connection as possible, otherwise it just won't work very well.

Re: Sky puck freezing & crashing

tatt2u — Tue, 28 Apr 2026 13:20:16 GMT

Yes run it through netflix

Re: Sky puck freezing & crashing

tatt2u — Tue, 28 Apr 2026 13:21:19 GMT

It's also on ethernet not wifi so should be stable

Re: Sky puck freezing & crashing

Angel_Aka — Tue, 28 Apr 2026 13:25:00 GMT

@tatt2u wrote:
It's also on ethernet not wifi so should be stable

Make sure that WiFis turned off on the puck's network settings. It has the annoying habit of not defaulting to ethernet when a cable is attached and will still try to use WiFi.

Re: Sky puck freezing & crashing

tatt2u — Tue, 28 Apr 2026 13:53:05 GMT

Done that. Still doing it. Tried all the thing on discussions but still no joy.

Re: Sky puck freezing & crashing

tatt2u — Thu, 30 Apr 2026 09:41:52 GMT

This is now getting on my nerves. 6 times yesterday & still freezes on all Sky apps & catch up. Only apps that don't freeze are the ones I pay for. Reset everything check speed stable at about 48Mbs. No equipment close & open to air. Please anyone got ant ideas?

Re: Sky puck freezing & crashing

Hunter2660 — Thu, 30 Apr 2026 14:07:25 GMT

Ring Sky, you've probably got a dodgy puck.

Re: Sky puck freezing & crashing

lettice — Thu, 30 Apr 2026 14:34:58 GMT

@tatt2u

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Re: Sky puck freezing & crashing

LJB-C — Thu, 30 Apr 2026 14:53:36 GMT

Thanks for escalating this @lettice. We’ve sent @tatt2u an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Sky puck freezing & crashing

Morris30 — Thu, 30 Apr 2026 15:04:31 GMT

Thanks for that,just checked mine,279mbps,so I'm ok ,😃