topic Re: Constantly freezing puc in Sky Stream

Constantly freezing puc

Ian0269 — Sun, 26 Apr 2026 20:18:04 GMT

I have two pics. The first works seamlessly. The second freezes constantly. I'm rebooting literally every 20 mins. The internet speed is fine, so what do I do?

Re: Constantly freezing puc

mikealanr — Sun, 26 Apr 2026 20:39:29 GMT

Hi @Ian0269

Try swapping them over. If the one which is working starts playing up then it's environmental factors (i.e WiFi signal in the area where puck is located), if the offending puck still plays up likely hardware issue and you should get sky to swap it out.

MikeAlanR

Re: Constantly freezing puc

Ian0269 — Mon, 27 Apr 2026 19:13:11 GMT

Good suggestion. Swapped them over. Puck still plays up in other room and the other one is fine.
Assume I'll have to ring Sky now. That'll be fun.

Re: Constantly freezing puc

lettice — Tue, 28 Apr 2026 06:02:54 GMT

@Ian0269

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

Re: Constantly freezing puc

Brill+Gill — Tue, 28 Apr 2026 07:19:41 GMT

Thanks for escalating this @lettice. We’ve sent @Ian0269 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.