topic HBO Max in Sky Stream

HBO Max crashing Puck

Nigelb1972 — Sat, 18 Apr 2026 17:00:21 GMT

We're trying to watch The Pitt on HBO and it keeps buffering and then completely crashing the puck... Anyone else had this issue?

And no, it isn't a bandwidth or connection issue before anyone suggests a speed test via the Netflix app...

Re: HBO Max crashing Puck

martswain — Sun, 19 Apr 2026 06:13:52 GMT

Try refreshing all apps then restart the puck.

Re: HBO Max crashing Puck

Nigelb1972 — Sun, 19 Apr 2026 06:41:40 GMT

Hi, long term puck user that knows all the tricks here.. Question was, has anyone else had the same thing?

Re: HBO Max crashing Puck

lettice — Sun, 19 Apr 2026 07:00:43 GMT

@Nigelb1972 wrote:

Hi, long term puck user that knows all the tricks here.. Question was, has anyone else had the same thing?

Sounds form your posts you have tried most things.

Do recognise your id on here as a long term Sky user.

From what we have seen and heard, apart from the activation and TNT Sports activation issues with all the recent app additions, not seeing any kind of regular reports of HBO playing content issues.

Does this crash around an advert showing?

Some apps, like the Paramount+ app that have those kinds of advert glitches, tend often to get fixed with a broadband router/hub restart with the Sky Stream puck in standby and then an apps refresh.

As you may have seen previous mentions, we have been told that for some types of apps and the way the refresh for Stream/Glass works, it can take some time, so is why it's suggested mentioning the 24 hours to fully complete for an apps refresh.

Re: HBO Max crashing Puck

Nigelb1972 — Sun, 19 Apr 2026 12:53:46 GMT

@lettice it randomly happened twice during The Pitt and hasn't happened when watching anything else. We've got HBO Premium so no adverts but the first time it all just stopped and locked up, second time it was as if it was buffering with the spinning disk thingy and then crashed. It was really unusual as it crashed and caused the whole puck to lock up and could only be cleared by pulling the power lead out...

Re: HBO Max crashing Puck

purpleparrotuk — Mon, 20 Apr 2026 19:34:19 GMT

I'm having the same trouble sometimes when watching Eurphoria. Freezes and when I come out no other app plays. The box can't even perform a reboot because that action freezes too. Have to pull the plug. Just happened a few minutes ago. Only happens in the HBO app.

HBO Max

Bethm2 — Sun, 26 Apr 2026 20:33:07 GMT

HBO Max keeps crashing while watching, does it daily

Re: HBO Max

caesarome — Sun, 26 Apr 2026 20:37:29 GMT

@Bethm2

I have moved your post out of the Sky Go forum so on what devices is this happening on so Sky Q, Glass or Stream ?

Re: HBO Max

Bethm2 — Mon, 27 Apr 2026 11:32:50 GMT

Sky stream

Re: HBO Max crashing Puck

purpleparrotuk — Mon, 27 Apr 2026 19:13:31 GMT

Happened a couple more times recently. No other app is doing this. It's a pain ☹️

Re: HBO Max

purpleparrotuk — Mon, 27 Apr 2026 19:17:00 GMT

Mine does too. There is already a post about this but don't know how to link to it. It is a pain because you have to pull the plug every time

Re: HBO Max crashing Puck

lettice — Thu, 30 Apr 2026 06:19:52 GMT

@Nigelb1972

@purpleparrotuk

@Bethm2

Is this still happening for you?

Ive played several series episodes on HBO Max, including The Pitt each day this week and not seen any problem with play out or with the ads.

I have noticed that Paramount+ has the green screen with sound back this last week sometimes when playing the ads.

I'm sure the advertisers would not be happy.

Re: HBO Max crashing Puck

Nigelb1972 — Thu, 30 Apr 2026 08:12:12 GMT

@lettice it was fine when we binged that last 3 or 4 episodes of season 1 so could have been a temporary glitch..

Re: HBO Max crashing Puck

Bethm2 — Thu, 30 Apr 2026 08:49:16 GMT

I haven't actually watched anything on HBO this week yet. I don't have problems with any ads as we pay the premium subscription. I will check back in when I come to watch something and see if it crashes.

Re: HBO Max crashing Puck

normanorchison — Wed, 27 May 2026 16:08:35 GMT

Subscribed to TNT for 1 month to watch French Tennis Open. Using Sky Stream Puck HBO Max crashed Puck several time usually when 'returning' from adverts. Loaded App on Apple TV box and appears to solve issues.

Re: HBO Max crashing Puck

Claire399 — Fri, 29 May 2026 18:07:56 GMT

Yes it's crashing the app which then totally crashes the puck as well. I'm trying to watch French open and it's hopeless. Has done it three times in half an hour and it's taking longer and more effort to revive the puck each time. Literally can't get it back this time.

Re: HBO Max crashing Puck

Hunter2660 — Fri, 29 May 2026 20:44:37 GMT

Have you a Smart TV? Can you watch on the app there?

Re: HBO Max crashing Puck

Claire399 — Fri, 29 May 2026 21:02:06 GMT

I do. I have no clue how to work it though!!

will investigate tomorrow. Used to be an issue with discovery plus as well. Remembered I used to stream on iPad and cast to tv so charging up iPad to give that a try.