https://helpforum.sky.com/t5/Sky-Stream/Puck-lost-signal/m-p/5263466#M74485 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4671431">@Sam489</a>&nbsp; The message you see is not a Puck message, that is a TV message suggesting you've incorrectly selected the aerial input.&nbsp; You need to use your TV remote to select the correct HDMI input.</P> Mon, 27 Apr 2026 23:25:35 GMT GD1 2026-04-27T23:25:35Z https://helpforum.sky.com/t5/Sky-Stream/Puck-lost-signal/m-p/5263435#M74482 <P>Just subscribed and got a puck. All connected well. Watching a programme and it suddenly lost signal. Internet is fine. Puck light is on and on correct HDMI feed. Have done all the turn it off and back on stuff but message on screen is 'search signal'. How can I make it work again please?</P> Mon, 27 Apr 2026 21:14:01 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-lost-signal/m-p/5263435#M74482 Sam489 2026-04-27T21:14:01Z https://helpforum.sky.com/t5/Sky-Stream/Puck-lost-signal/m-p/5263466#M74485 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4671431">@Sam489</a>&nbsp; The message you see is not a Puck message, that is a TV message suggesting you've incorrectly selected the aerial input.&nbsp; You need to use your TV remote to select the correct HDMI input.</P> Mon, 27 Apr 2026 23:25:35 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-lost-signal/m-p/5263466#M74485 GD1 2026-04-27T23:25:35Z