topic Re: Stream pin not accepted in Sky Stream

Stream pin not accepted

Gwylimt — Tue, 21 Apr 2026 05:11:34 GMT

So I purchased stream Saturday it arrived yesterday "Monday" set it up got as far as the pin section and that's as far as I get.

It asked me to create a pin so created it and it doesn't like my pin, I've tried my phone number, 0000 like the internet suggested and a few other combinations but doesn't work.

I've tried resetting via the puck via forgot puck and doesn't like the 4 digits from payment card yet it's correct

So safe to say I'm confused, I've even done the hard reset to flashing coloured lights done the update and still do not get anywhere

Re: Stream pin not accepted

mikealanr — Tue, 21 Apr 2026 06:38:10 GMT

Hi @Gwylimt

Sounds like you have tried everything we would suggest as documented here: https://www.sky.com/help/articles/your-sky-glass-pin

Therefore I've escalated your post to Sky. Look out for a red and blue chat bubble as noted here: https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147

MikeAlanR

Re: Stream pin not accepted

Brill+Gill — Tue, 21 Apr 2026 07:38:58 GMT

Thanks for escalating this @mikealanr. We’ve sent @Gwylimt an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

Re: Stream pin not accepted

Gwylimt — Sat, 25 Apr 2026 07:24:18 GMT

Thanks for the assist, I eventually got it working ended up tweaking the suggestions and re trying with my own routine and it worked

Instead of switching off for 30 minutes basically do it on off on off immediately after each other and it seems to work