https://helpforum.sky.com/t5/Sky-Stream/Puck-return/m-p/5261261#M74314 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4668789">@Rnthomas1</a>&nbsp;we can ask Sky's messaging team to contact you here so that you can deal with bothvia a private online chat, if you wish?</P> Fri, 24 Apr 2026 08:32:06 GMT Mark39 2026-04-24T08:32:06Z https://helpforum.sky.com/t5/Sky-Stream/Puck-return/m-p/5261234#M74311 <P>I have returned 2 x pucks back in March (retained proof of postage) however sky are now telling g me I owe them for the equipment I have not returned.&nbsp;<BR />I have attempted to tell sky numerous times I have returned it and emailed in proof twice but now a charge has been added to my account (despite a credit from part cancelling a month not being returned or taken off the latest bill).</P><P>Who do I speak to about sending the proof of postage (again) and getting the credit returned?</P> Fri, 24 Apr 2026 08:10:49 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-return/m-p/5261234#M74311 Rnthomas1 2026-04-24T08:10:49Z https://helpforum.sky.com/t5/Sky-Stream/Puck-return/m-p/5261261#M74314 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4668789">@Rnthomas1</a>&nbsp;we can ask Sky's messaging team to contact you here so that you can deal with bothvia a private online chat, if you wish?</P> Fri, 24 Apr 2026 08:32:06 GMT https://helpforum.sky.com/t5/Sky-Stream/Puck-return/m-p/5261261#M74314 Mark39 2026-04-24T08:32:06Z