topic Sky Stream Freezing and Restarting in Sky Stream

Sky Stream Freezing and Restarting

Alex1925 — Thu, 23 Apr 2026 18:51:26 GMT

I'm having an issue with my Sky Stream where almost every evening, the puck freezes and then goes through the full restart boot up. Sometimes it's happening multiple times a night.

I have checked WiFi strength which appears fine. Is there anything else I can try?

Thanks

Re: Sky Stream Freezing and Restarting

Brill+Gill — Fri, 24 Apr 2026 08:00:40 GMT

Hi @Alex1925, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141