Setting up sky puck

stephenG124 — Tue, 21 Apr 2026 13:18:48 GMT

When setting up my sky stream tv connection I get a qr code to take me to my account online to link it to my account. When I log in it says the page is restricted then it looks as though I'm not signed in. I go through the process it asks for a pin the needs the last six number of my bank account number and surname. I then get a message saying ask the account hold to shared there details. I still do have all the service

Re: Setting up sky puck

Jason- — Wed, 22 Apr 2026 07:49:26 GMT

Good Morning @Puckinghell 😂 thanks for taking the time to join our Community and make your first post. We're sorry you're having problems activating your new Sky Stream Puck and we'd like to get things sorted for you 👍🏻

I'll send you an invite to a private chat shortly so just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

Thanks, Jason-

topic Re: Setting up sky puck in Sky Stream

Setting up sky puck

Re: Setting up sky puck